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Frequently asked questions about renting a holiday home in Italy

How do I make a booking?

Booking your holiday home in Italy could not be easier!  Search our listings to find the ideal place for your stay. Enter your dates to leave out properties that are not available. You can use filters to further restrict the list to those holiday homes that have the required amenities (tip: you can even enter how many separate beds you need for your group -- that's an amazing time-saver!)

Once you have found a suitable property, press the green button in order to make a booking -- that's all it takes. As your reservation is confirmed, we will take care of processing your payment. Choose to pay by credit card, or by bank transfer, as you prefer. Either way your payment will be handled professionally.

Can I rent for less than a week?

Yes! We are usually able to arrange check-in and check-out on any day of the week. Some villas do have specific minimum stay requirements: just enter your travel dates on the villa search page and we will show you all that is available. Also, we will be happy to provide a personal quote if you happen to like a place that normally you would not be able to book for your choice of dates.

We are not sure how many of us there will be. Can we add more people later?

No problem! Each property will welcome up to the advertised number of guests. You can always add more names at later times, as long as the number of sleeping places shown on the description of the property is not exceeded.


Do you provide refunds in case of a cancellation?

Yes, in the unfortunate situation where you need to cancel your stay, we are able to provide a refund based on the cancellation policy that is displayed on the booking page. Guests are strongly advised to consider signing up for a third-party travel insurance or for our rental rescheduling insurance.

How do I get the keys?

Once your reservation is paid in full, we will send you a rental voucher, along with all the information you need to reach the property or a nearby meeting point. There you will find the property owners or the local manager, who will show you around the place and will hand you the keys.

What happens if we have a problem during our stay?

If there is any problem with the property, you can call either us or the property owner. While you stay in one of our properties we are always available and provide you with a dedicated local phone number where our agents can be reached 24 hours a day, 7 days a week. All you need to do is let us know you need us!

Will the security deposit be returned to us before departure?

Many holiday homes require a security deposit to be provided at check-in, to cover accidental damage to the property. If there is no damage, the owners will return the security deposit to you in full. At check-out, please kindly inform the owners of any breakage. If you wish, you can also consult with us during your stay, and we will inform the owners.

I could not find the answer I'm looking for!

Please contact us! We will gladly answer all of your questions!

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